Experience

Currently learning

I tell everyone to keep learning, so I am taking my own advice. Here is my Salesforce journey, badges and all. View my Trailblazer profile.

Badges earned so far

Working toward my first Salesforce certification.

Certifications

How I got here

Every role I have had led me to where I am today. At 18, I became Radio Shack's youngest store manager and learned how to lead. Best Buy taught me customer service at scale. The Apple Store taught me how to teach technology, and GeekHampton turned that teaching into a craft. Starting my own consulting practice taught me how to run a business. Lighthouse brought it all together: leading technology for a nonprofit serving people with vision loss, and it taught me the importance of a mission with purpose and working for the greater good. Now, as BIT Academy Director, I get to do all of it at once: teaching technology that changes lives. Twenty years in, I can lead the people, run the systems, teach the skills, and build the business. That combination is rare, and it is what I bring to every room.

Academy Director, Blind Institute of Technology

February 2025 to present

• I lead the BIT Academy, the workforce development arm of a nonprofit that prepares people with disabilities for technology careers.
• I oversee training tracks in Salesforce administration, Scrum, and digital accessibility, and partner with state vocational rehabilitation agencies across the country.

Owner and Personal Technology Guide, Learn with Elliott, LLC

2015 to present

• One-on-one technology consulting and training, focused on Apple devices and services, for clients around the world.
• I help clients with system maintenance, hardware repairs, and network security.
• Every part of the business is me: teaching, support, and day-to-day operations.

Director of Technology and Services, Lighthouse Vision Loss Education Center

Sarasota, FL · 2017 to 2025

• Led the IT department and technology roadmap for a nonprofit serving people with vision loss.
• Managed the department budget and hardware and software procurement, keeping network security and data management strong.
• Moved the organization to an all-Mac infrastructure and led the migration from a legacy database to Salesforce.
• Moved the team to Zoom and Zoom Phone during COVID so services never stopped.
• Built a revenue-generating tech support division and mentored the IT team.

Senior Assistive Technology Instructor, Lighthouse Vision Loss Education Center

2016 to 2022

• Taught clients with vision loss to use assistive technology through personalized, one-on-one training.
• Developed training curricula and learning resources.
• Provided ongoing support and troubleshooting so clients kept succeeding long after training ended.

Apple Technology Instructor, GeekHampton

New York · 2011 to 2015

• One-on-one training and group workshops on Apple products and software.
• Developed and delivered engaging presentations that helped clients master Apple's ecosystem.
• Worked with the marketing team to promote educational programs.

Creative, Apple

Smithtown, NY · 2009 to 2011

• Led hands-on workshops and one-on-one sessions at the Apple Store, helping customers get the most from their Apple products.
• Known for exceptional customer service and creating an inspiring, supportive environment for learning.

Customer Service Supervisor, Best Buy

2004

• Promoted to Customer Service Supervisor.

Store Manager, Radio Shack

2002

• Became the company's youngest store manager at age 18.